Peer NPS

Measuring trust through Peer NPS. Building trust through AI coaching agents.

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The Problem: Trust Is Invisible But Critical

Trust is the foundation of high-performing teams—it predicts execution, retention, and innovation. But most organizations can't see it or fix it:

  • You can't measure it: Annual engagement surveys are too slow and too vague. By the time you get results, your best people have already quit.
  • You can't diagnose it: A low "engagement score" tells you nothing about what's actually broken. Is it competence? Reliability? Psychological safety?
  • You can't fix it: Even when you know trust is low, you don't have a clear action plan. Generic team-building exercises don't work.

Organizations need a way to measure trust precisely, diagnose what's broken, and deploy AI coaching agents to fix it.

The Solution: The 4 Dimensions of Trust

PNPS (Peer Net Promoter Score) is a lightweight, high-frequency survey that asks one key question: "How likely are you to recommend working with [person] to a friend or colleague?"

Our platform goes beyond a simple score by providing an actionable diagnostic framework:

Blue: Reliability

"Do it right." — Consistency, dependability, meeting commitments.

Red: Credibility

"Do it now." — Expertise, competence, honesty.

Yellow: Intimacy

"Do it together." — Psychological safety, emotional connection.

White: Unselfishness

"Do it harmoniously." — Team-first mindset, low ego.

The AI Coaching Agent: From Score to Action Plan

When a team member's PNPS is low, our system automatically triggers a 16-question diagnostic survey to pinpoint which of the 4 Dimensions is broken. Then, our AI Coaching Agent steps in:

How the Coaching Agent Works:
  1. Digest the scores: The agent analyzes your Peer NPS score across all 4 dimensions, identifying specific trust gaps.
  2. Provide context: It explains what each dimension means and why it matters for team performance.
  3. Generate personalized action plans: Based on your specific trust breakdown, the agent creates concrete, actionable steps:
    • Low Reliability (Blue)? → "Set clear deadlines and send weekly progress updates"
    • Low Credibility (Red)? → "Share your expertise in team meetings; publish a technical deep-dive"
    • Low Intimacy (Yellow)? → "Schedule 1-on-1 coffee chats; practice active listening"
    • Low Unselfishness (White)? → "Volunteer for unglamorous tasks; publicly credit teammates"
  4. Track progress: The agent follows up in the next survey cycle to measure improvement and adjust the plan.

The result: Every employee gets a personal AI coach that translates abstract trust scores into concrete steps to become a better teammate.

Platform Features

  • High-Frequency Peer NPS: Quarterly or monthly surveys keep trust visible in real-time.
  • 4 Dimensions Diagnostic: Automatically identifies which trust dimension is broken (Reliability, Credibility, Intimacy, Unselfishness).
  • AI Coaching Agents: Personalized action plans for every employee based on their trust profile.
  • The Bumper System: Every score includes confidence intervals—no naked scores, ever. Statistically honest.
  • Privacy-First Architecture: CSV-based inputs. No email/calendar integration or surveillance.
  • Enterprise-Ready: Paddle billing, token-based campaigns, and team-level dashboards.

Ready to Transform Your Team's Trust?

Get Started at pnps.ai